Terms of Use

The terms for booking a car on MaiLangkawi.

Terms of Use

Last updated 9 October 2026 Draft for legal review, not yet in force

In short

  • The supplier on your booking rents you the car; MaiLangkawi runs the booking.
  • You see the full price before you pay; the deposit is paid at pickup.
  • The main driver brings a driving licence and IC or passport.
  • Changes and cancellation follow the terms fixed on your booking.

Who you are dealing with

MaiLangkawi is a marketplace where you book cars from local rental companies (suppliers) in Langkawi.

The supplier shown on your booking rents you the car and is responsible for it. MaiLangkawi runs the booking, the online payment and the booking emails.

Prices and booking

  • The price shown is the full price for the dates and extras you choose; the rental company sets its own prices.
  • Any booking fee is shown separately before you pay.
  • The security deposit is not part of the price: you pay it to the supplier at pickup and it is returned after the rental under the rental terms.
  • Your booking is confirmed when the payment succeeds, or straight away when you choose to pay at the counter where that is offered.

The driver

  • The main driver brings a valid driving licence and IC or passport to pickup. Without them, the car may not be handed over.
  • The minimum driver age and any other requirements are shown with the car before you book.
  • Only drivers named on the booking may drive the car.

Changes and cancellation

You can change your booking up to 24 hours before pickup; some changes need the supplier's approval and a difference in price is paid or refunded.

Cancellation follows the terms shown before you paid. See the Cancellation Policy.

During the rental

  • The car's condition, fuel and mileage are recorded with you at pickup and at return.
  • Report any accident, breakdown or other problem straight away from your booking page.
  • Return the car to the agreed place by the return time. Late returns, damage and fuel follow the rental terms shown on your booking.

Reviews

After your rental you may rate it. Reviews must be honest and about your own rental; comments that break the law or the rules of fair use may be hidden, while the ratings still count.

Applicable law

These terms are governed by the laws of Malaysia.

Questions about this page?

Contact the MaiLangkawi team. For a booking, you can also contact the supplier shown on it.

Contact us