Frequently Asked Questions

Choose your pickup place, dates and car type, compare cars from local suppliers with their full price, add extras if you want, and pay. You get a booking number and a confirmation email straight away.

No. You can book as a guest and open your booking later with your booking number and email. With an account, all your bookings are kept together in My bookings.

Most bookings are paid online by card or online banking on a secure payment page. Some suppliers also accept payment at the counter or by bank transfer; a transfer is confirmed once the supplier has checked it.

Yes. The price shown for your dates is the full price of the rental and the extras you choose, and any booking fee is shown separately before you pay. The security deposit is not part of it: it is paid at pickup.

Yes. Enter it in the code box when you search or at checkout. The discount is shown on the price before you pay.

Yes, up to 5 cars from one supplier for the same dates and places, in one checkout with one payment. Choose the number of cars when you search, or add another car at checkout. Each car is its own booking with its own main driver, and the booking fee is charged once.

Yes, up to 24 hours before pickup. Open your booking and choose Amend Booking; if you booked as a guest, you are asked to sign in first and the booking is added to your account. Some changes need the rental company's approval; if the new booking costs more you pay the difference, and if it costs less the difference is refunded.

Each supplier sets its own cancellation terms. You see them before you pay, and they are fixed on your booking. The booking fee is not refunded on a normal cancellation; if the supplier cancels, everything you paid is refunded.

Open your booking and choose Cancel Booking; if you booked as a guest, you are asked to sign in first. You see the refund before you confirm, and it goes back the way you paid.

If you don't arrive and haven't cancelled, the booking may be marked as a no-show and the terms on your booking apply. If you think it was marked wrongly, you can dispute it from your booking page.

The main driver's driving licence and IC or passport. Staff check them before handing over the keys.

The supplier collects the deposit at pickup and returns it after the rental, subject to the car's condition. It is not part of what you pay when you book.

Tell the supplier on your booking your new arrival time from your booking page (Running late). The car is held for you within the rental company's rules, and you keep your booking and price.

Some suppliers deliver to hotels and addresses in selected areas of Langkawi. Choose "Delivered to your place" in the pickup field to see who delivers there; the fee is shown before you pay.

Where a supplier offers it, you can choose a different return place when you search. The one-way fee is shown before you pay.

Yes. Unused days are not refunded unless the rental company's return terms on your booking say otherwise.

Report an accident, breakdown or other problem from your booking page straight away, and follow the rental company's instructions.

Contact the supplier on your booking before the return time. If the car is free, the rental can be extended and you pay for the extra time.

The supplier shown on your booking page. For anything else, use the Contact page.