Cancellation Policy
Last updated 9 October 2026
In short
- You see the cancellation terms before you pay, and they are fixed on your booking.
- Free cancellation depends on the car's terms.
- The booking fee is not refunded on a normal cancellation.
- Cancel online from your booking; the refund goes back the way you paid.
You see the terms before you pay
Each supplier sets its own cancellation terms. They are shown with each car and again before you pay.
When you book, the terms are fixed on your booking. A later change by the supplier never affects it.
You will see one of these kinds of terms:
FlexibleA full refund of the rental until shortly before pickup.
StandardA full refund until a set time before pickup, then part of it.
Non-refundableNo refund of the rental once booked.
The exact times and percentages are the ones on the car you choose.
What is refunded
Refunded
- The rental, as the terms on your booking say
- Extras and Protection, usually in full (the car's terms say if not)
- Everything you paid, if the supplier cancels your booking
Not refunded
- The booking fee, on a normal cancellation
- The part of the rental the terms keep once the free period has passed
The security deposit is paid at pickup, so there is nothing to refund when you cancel before it.
Refunds go back the way you paid. A part paid with MaiLangkawi credit comes back as credit.
How to cancel
- Find your bookingWith your booking number and email, or from My bookings.
- See your refundChoose Cancel Booking (sign in if you booked as a guest). The refund is shown before you confirm.
- Get your money backThe refund goes back the way you paid.
Want different dates instead? You can change your booking up to 24 hours before pickup, which may cost less than cancelling.
If you don't arrive
If you don't arrive and haven't cancelled, the booking may be marked as a no-show and the terms on your booking apply.
Flight or ferry late? Tell the supplier your new arrival time from your booking page so the car is held for you.
If you think a no-show was marked wrongly, you can dispute it from your booking page within 2 days.
Questions about this page?
Contact the MaiLangkawi team. For a booking, you can also contact the supplier shown on it.